Whistle‑blowing & Complaint Policy | One Citizen Humanity

EU Directive

2019/1937 Compliant

Hotline Hours

Mon–Fri 09:00‑17:00 UTC

Retention

Case files kept 7 yrs

1 Purpose

One Citizen Humanity (“OCH”) is committed to the highest standards of integrity, accountability and transparency. This policy provides protected channels to report fraud, safeguarding breaches, human‑rights violations or any other misconduct connected to OCH projects or partners.

2 Scope

Applies to all employees, volunteers, consultants, implementing partners, suppliers and beneficiaries — regardless of contract type or location.

Category Examples
Fraud & Corruption bribery, embezzlement, procurement rigging
Safeguarding sexual exploitation & abuse, child protection
Human‑rights Breaches forced labour, discrimination, harassment
HSE / Environment unsafe shelter modules, illegal waste disposal
Data & Privacy GDPR violations, beneficiary data leaks

3 Reporting Channels

Secure Web Portal

onecitizenhumanity.org/report

24/7 · SSL‑encrypted · anonymity option

Dedicated Email

info@onecitizenhumanity.org

Inbox monitored by Ethics & Compliance Officer

Hotline

+49 151 2617 1880 (DE) · +1 920 806 0263 (US)

Mon–Fri 09:00‑17:00 UTC · third‑party provider

Postal

Board Audit & Risk Committee
One Citizen Humanity – Rene Bobardt
Kungsholmsgatan 10, Unit #194
112 27 Stockholm, Sweden

Opened by two authorised staff

4 Investigation Procedure

4.1 Acknowledgement – 3 working days

Ethics & Compliance Officer confirms receipt via secure channel.

4.2 Preliminary Review – 10 working days

Determine scope, potential conflict of interest, need for external investigator.

4.3 Full Investigation – target 30 days

Ad‑hoc panel gathers evidence, interviews witnesses, maintains chain of custody.

4.4 Outcome & Remediation

Findings shared with reporter (unless anonymous). CEO approves action plan; Board oversees implementation.

5 Protection & Confidentiality

No individual will suffer retaliation for making a report in good faith. All personal data is processed under EU GDPR and Swedish law. Anonymous reports are investigated with equal rigor.

6 External Escalation

If internal channels prove ineffective, concerns may be raised with:

  • EU Anti‑Fraud Office (OLAF)
  • UN Office of Internal Oversight Services (OIOS)
  • National labour inspectorates or data‑protection authorities
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